RIPN Customer Agreement

You accept this Agreement by creating an account, ticking the box to agree, subscribing, or using the Service. If you accept it for a company, you confirm that you have the authority to bind that company, and “you” means the company. The Service is a business tool: you must be at least 18 and be using it for business purposes.

We provide RIPN as a hosted, subscription service. It includes tools for managing leads, customers, jobs, quotes, follow-ups, and a calendar; a sales map with territories; mailer route tracking; and, if you connect a Twilio account, text messaging to your own customers. We may add, change, or remove features. We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free, and it may be unavailable from time to time for maintenance or for reasons outside our control.

• Each company has its own private workspace. The person who creates it becomes its Owner.
• Owners and Admins decide who joins the workspace and with what role (Admin, Manager, Sales Rep, Office Staff, Technician, Field Marketing). You are responsible for everyone you invite: for what they do in your workspace, and for making sure they follow this Agreement.
• Each person needs their own login. Do not share credentials. Keep them secure and tell us promptly if you believe an account has been compromised.
• The information you give us when signing up, including your company name and contact details, must be accurate and kept up to date.

A new workspace may start with a free trial (currently 7 days). A valid payment card is required to start the trial, but you are not charged during it. Unless you cancel before the trial ends, your subscription starts automatically when the trial ends and your card is charged for the seats you chose (see section 5). If you cancel during the trial, you are not charged and access ends when the trial ends; see section 6 for how long your data is kept. Free trials are limited to one per company and per account, and we may change or end trial offers at any time.

• Price. The price and billing period (for example monthly or yearly) are shown when you subscribe. Unless the plan you choose says otherwise, pricing is per user (“seat”), meaning each active user in your workspace.
• Payment. Payments are handled by our payment processor, Stripe. We never see or store your full card number. You authorize us, through Stripe, to charge your payment method for the fees due, in advance, for each billing period.
• Renewal. Subscriptions renew automatically for the same period until you cancel (see section 6). You can cancel at any time, and cancelling stops future charges.
• Seats. You choose how many seats to pay for, and your workspace can't have more active users than paid seats. An Owner or Admin can add or remove seats at any time: an added seat is charged for the rest of the current period, pro-rated, and a removed seat's unused time is credited, pro-rated, against your next invoice. Neither happens during a free trial.
• Price changes. We may change our prices. We'll give you at least 30 days' notice before a change applies to you, and you can cancel before it does.
• Failed payments. If a payment fails we'll retry it and ask you to update your payment method. If it stays unpaid we may suspend access until it is resolved.
• Taxes. Fees are stated before any sales, use, VAT, or similar taxes, which we will add where required.
• Refunds. Refunds are governed by our Refund Policy.

You can cancel at any time from the billing page in your workspace (Owners and Admins) or by emailing us. Your access continues until the end of the period you have paid for. We may end or suspend your access if you materially breach this Agreement, if your use puts the Service or other customers at risk, if a payment stays unpaid, or if the law requires it. We'll tell you why where we reasonably can.

After your access ends, we keep your workspace data for at least 30 days so that you can resubscribe and pick up where you left off. During that time you can ask us for a copy of your data, and we'll make a reasonable effort to provide it in a common format such as CSV. After that period we may delete it. Individual people can also delete their own accounts using the account deletion page. Sections that by their nature should survive (for example 7, 10, 12 to 14, and 17) continue after the Agreement ends.

• You own it. Everything you and your users put into the Service, including information about your leads, customers, jobs, quotes, and team (“Customer Data”), belongs to you.
• What we do with it. You give us permission to host, process, back up, and display Customer Data only as needed to run the Service and support you, and as described in our Privacy Policy. We don't sell Customer Data and don't use it for advertising.
• Your customers' and employees' information. Much of Customer Data is personal information about other people. You are responsible for having the right to put it into the Service, and for giving any notices and getting any consents the law requires. Where we handle that information on your behalf we act as your service provider, and we'll sign a data processing addendum with you on request.
• Separation. We design the Service so that each company's data is separate from every other company's, and we use industry-standard safeguards to protect it, but no system is perfectly secure. Tell us right away if you believe your data has been accessed without permission.

You agree not to, and not to let anyone else:

• use the Service for anything unlawful, deceptive, harassing, or that infringes someone else's rights;
• send text messages or emails through the Service without the recipient's consent where the law requires it, or ignore opt-outs (for example under the U.S. Telephone Consumer Protection Act, carrier rules, and anti-spam laws). You are solely responsible for the messages you send and for your compliance with those rules;
• track people's location without giving the notice and getting the consent that applicable law requires. The Service includes a consent step before a rep's location is shared, but you are responsible for complying with the laws that apply to monitoring your workers;
• upload malware, or try to probe, disrupt, overload, or gain unauthorized access to the Service, its infrastructure, or another company's data;
• reverse engineer, copy, resell, or build a competing product from the Service, except as the law expressly allows;
• use the Service to store or send information you have no right to hold, or that is unlawful.

The Service relies on other providers: Supabase (accounts, database, file storage), Vercel (hosting), Mapbox (maps), Twilio (text messaging, if you connect it), Google (Calendar, if you connect it), and Stripe (payments). If you connect one of these to your workspace, your use of it is also subject to that provider's own terms, and we aren't responsible for their services. We choose our providers carefully but can't guarantee their availability.

We Wash Whatever owns the Service, its software, design, and branding, and we grant you a limited, non-exclusive, non-transferable right to use it for your business while this Agreement is in effect. You keep all rights to your Customer Data. If you send us ideas or suggestions, we may use them freely without owing you anything.

Each of us will protect the other's non-public information that is marked or reasonably understood to be confidential, use it only for this Agreement, and not disclose it except to those who need it and are bound to keep it confidential, or as the law requires. This does not cover information that is public, already known, or independently developed without using it.

The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise the Service will meet every need, be uninterrupted or error-free, or that the information it produces (such as maps, geocoding, totals, or reports) will always be accurate. You are responsible for verifying anything important before relying on it. We are not a law firm, and nothing in the Service is legal, tax, or accounting advice.

To the fullest extent the law allows: (a) neither of us will be liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if warned of the possibility; and (b) our total liability arising out of or relating to this Agreement or the Service will not exceed the greater of the amount you paid us for the Service in the 12 months before the event giving rise to the claim, or one hundred U.S. dollars ($100). These limits do not apply to liability that cannot be limited by law, and they do not limit your obligation to pay fees you owe.

You will defend and indemnify us and our officers, employees, and contractors against claims, losses, and reasonable costs (including reasonable legal fees) arising from a third party's claim that relates to your Customer Data, to messages you send or people you track through the Service, or to your breach of this Agreement or of the law. We will tell you promptly about any claim, and you may control its defense, but you may not settle it in a way that admits fault on our behalf without our consent.

We may suspend access immediately, and for as long as needed, if we reasonably believe your use threatens the security or availability of the Service, may harm others, or breaks the law. We'll restore access once the issue is resolved where we can.

We may update this Agreement. For a material change we'll give you at least 30 days' notice, by email to your workspace's Owner or through the Service. The change applies at the end of that notice period; if you don't accept it you can cancel before then, and continuing to use the Service afterwards means you accept it. The date at the top of this page shows when it last changed.

This Agreement is governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute that we cannot resolve informally will be brought in the state or federal courts located in Texas, and you and we consent to their jurisdiction. Before starting a formal claim, please write to us at the address below and give us a chance to put things right.

• This Agreement, with the Privacy Policy and Refund Policy, is the whole agreement between us about the Service and replaces any earlier understanding.
• If a part of it is found unenforceable, the rest stays in effect. If we don't enforce something, that isn't a waiver of it.
• You may not assign this Agreement without our consent, except to a successor to your whole business. We may assign it to a successor to ours.
• Neither of us is responsible for delays or failures caused by events beyond our reasonable control.
• We may send notices to the email address on your account; you may send notices to the address below.

Questions about this Agreement, or a notice you need to give us? Contact:

We Wash Whatever — support@washwhatever.com